Privacy Policy
At Agent Free Business, the personal information you share with us is the backbone of how we deliver a seamless, agent-free experience tailored to your needs. We use these details in a variety of ways to keep our platform humming and to support your goals—whether you’re buying or selling a business in Australia. For starters, we rely on your info to process your orders, inquiries, or registrations efficiently. That might mean setting up your account when you sign up, handling a request for listing details, or ensuring your subscription to buyer alerts goes through without a hitch. We may also carry out credit checks to verify your financial standing for certain transactions, ensuring everything flows smoothly. Beyond that, your details allow us to deliver the tools and services you’ve asked for—like access to our listings on platforms such as SeekBusiness.com.au or RealCommercial.com.au—and manage practicalities like billing or keeping your account up to date.
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But it’s not just about the nuts and bolts. We’re committed to being there for you—using your info to respond to your questions, troubleshoot any issues, or address complaints quickly and effectively. This includes all those customer care moments that make a difference, like following up on a support request or ensuring you’re happy with how things are going. On a broader scale, your information helps us dig deeper—analyzing market trends, understanding what businesses are in demand, and refining our offerings to better serve you. That might mean crafting smarter marketing campaigns to highlight our platform’s benefits or reaching out with updates about new features. Occasionally, we’ll also use it to let you know about relevant products or services from our group companies—think complementary tools or opportunities that could boost your business-buying journey.
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One of our standout features? If you’ve signed up for our Buyer Match service or saved a search, we’ll share your contact details—like your name, phone number, or email—with owners whose listings align with what you’re after. For example, if you’re hunting for a Gold Coast café and a seller lists one, we’ll pass your info along so they can reach out directly—cutting out the agent middleman and speeding up your search. We might also use your details for behind-the-scenes necessities, like meeting legal, governmental, or regulatory requirements. This could involve sharing data with authorities if compelled by Australian law, assisting in legal proceedings, or supporting efforts to prevent, detect, or prosecute crimes like fraud—think verifying identities to stop scams. These steps ensure we’re playing by the rules and keeping the platform safe for everyone.
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Beyond what’s listed here, we might tap your info for purposes you’d reasonably expect—like fine-tuning our website based on how you use it, personalizing your dashboard, or improving our buyer-seller matching system. But we draw a firm line: we won’t pivot to unrelated uses unless you explicitly say it’s okay. The only exceptions come in rare, serious cases—like when law enforcement needs data to tackle crime, or if public health and safety are at stake (e.g., a mandated disclosure during a crisis). These situations are few and far between, but they’re part of operating responsibly in Australia.
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When it comes to sharing your info, Agent Free Business keeps it tight. We may exchange details with specific entities: credit providers or reporting agencies, but only for purposes allowed under the Privacy Act—like confirming your creditworthiness for a big purchase—or law enforcement bodies to help stop illegal activity, such as fraud investigations. That’s the extent of it unless you give us the thumbs-up to go further. If we do share, it’s strictly with trusted partners who’ve signed ironclad confidentiality agreements—like the tech providers who power our site or payment processors who handle transactions—or entities legally required to protect your data under Australian privacy laws. Random third parties? Not a chance—your info isn’t up for grabs.
Security is a top priority for us. We take thorough, practical steps to ensure the personal information we collect, use, or share is accurate, complete, and current. That means cross-checking details you provide, updating records when you tweak your profile, or cleaning up outdated info. We store it all in a fortified digital environment, locked down with industry-standard encryption, firewalls, and access controls to prevent unauthorized snooping, alterations, or leaks. Our team is trained to handle your data with care, and we regularly review our systems to stay ahead of risks. At Agent Free Business, our promise is simple: we safeguard your information while empowering you to buy or sell a business your way—direct, affordable, and agent-free.